Front
Streamline Customer Communication with AI-Powered Shared Inbox
Front in one line
Discover Front, an AI-powered customer operations platform. Explore its pricing, features, use cases, and alternatives to see if it's the right fit for your business.
What Front does for your business
Front is an AI-powered customer operations platform designed to manage customer communication through a shared inbox. It's ideal for customer-facing teams looking to streamline their email management and improve response times. Choose Front if you need a robust solution for managing team emails and customer interactions efficiently.
Is Front a good fit for you?
- Choose it if you need a shared inbox with AI capabilities for customer-facing teams.
- Skip it if you're looking for a simple email client without advanced features.
- Best next step: Explore the free trial to assess its fit for your team.
Front workflows (step-by-step)
Practical ways teams use this tool to save time and drive results.
- Email Management — 1. Connect inbox; 2. Set up rules; 3. Manage emails.
- Customer Support — 1. Receive queries; 2. Assign to team; 3. Resolve issues.
- Team Collaboration — 1. Share inbox; 2. Discuss internally; 3. Respond collectively.
Copy-paste prompts for Front
Use these templates to get better outputs in minutes.
- Use case: Automate email sorting
- Use case: Draft customer responses
- Use case: Analyze team performance
- Use case: Set up SLA notifications
Front features that drive ROI
- Shared inbox for seamless team collaboration.
- AI drafts to speed up response times.
- Analytics for tracking team performance.
- SLAs to ensure timely responses.
- Omnichannel support for unified communication.
Pros & cons of Front
- Comprehensive shared inbox features enhance team collaboration.
- AI-powered drafts significantly reduce response time.
- Robust analytics provide insights into team performance.
- Wide range of integrations with popular tools.
- Flexible pricing plans cater to different business sizes.
- Higher tiers may be expensive for small businesses.
- Learning curve for teams new to shared inboxes.
- Limited offline functionality.
Front pricing (free/freemium/paid)
| Plan | Price | What you get |
|---|---|---|
| Starter | $19/seat/mo | Basic features for small teams. |
| Growth | $59 | Enhanced features for growing teams. |
| Scale | $99 | Advanced features for scaling operations. |
| Premier | $229 | Comprehensive features for large enterprises. |
Front use cases for entrepreneurs
Front integrations (and what’s possible)
If something isn’t native, it can often be connected via Zapier/Make/API.
Which Front model to use for what
Who gets the most value from Front
Customer Success Teams, Support Teams, Operations Managers, Small to Medium Enterprises
Front by business type
Click a business type to discover more tools that may fit.
Best alternatives to Front
- Zendesk
- Intercom
- Help Scout
- Freshdesk
- Zoho Desk
Verdict: should you use Front?
Front is highly recommended for teams needing an AI-powered shared inbox to enhance customer communication. Those seeking a basic email client should consider other options.
How to get better results with Front
To maximize the benefits of Front, ensure your team is fully trained on its AI-powered features, such as AI drafts and analytics. Integrate Front with your existing tools like Slack and Salesforce to streamline workflows and enhance productivity. Regularly review analytics to identify areas for improvement in customer communication and team performance.
Front reviews & feedback summary
Front is praised for its robust shared inbox capabilities and AI-powered features that enhance team collaboration and efficiency. However, some users note the higher cost of advanced tiers and a learning curve for new users.
Front FAQ (business questions)
What is Front?
Front is an AI-powered customer operations platform that helps manage customer communication through a shared inbox.
How much does Front cost?
Front's pricing starts at $19 per seat per month, with various tiers available for different needs.
Does Front offer a free trial?
Yes, Front offers a free trial to help you evaluate its features.
What integrations does Front support?
Front integrates with Gmail, Outlook, Slack, Salesforce, HubSpot, Asana, and Jira.
Is Front suitable for small businesses?
Yes, Front is suitable for small to medium businesses looking to improve customer communication.
What are the main features of Front?
Front offers a shared inbox, AI drafts, analytics, SLAs, omnichannel support, and workflows.
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